NHTSA Complaint #11330044 — 2016 SUBARU OUTBACK

TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. AAA WAS CONTACTED AND THE VEHICLE WAS JUMP STARTED. THE CONTACT STATED THAT THE FAILURE RECURRED 4 TIMES. THE VEHICLE WAS TAKEN TO COMPETITION SUBARU OF SMITHTOWN LOCATED AT 601 MIDDLE COUNTRY RD, ST JAMES, NY 11780 WHERE THE BATTERY WAS REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE BATTERY WAS REPLACED. THE FAILURE RECURRED AND THE CONTACT WAS INFORMED OF AN UNKNOWN VOLUNTARY MANUFACTURER RECALL TO REPLACE THE EXHAUST AND CATALYTIC CONVERTER HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE CONTACT WAS INFORMED A WEEK LATER TO RETURN THE LOANER AND RETRIEVE HIS VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,270.