NHTSA Complaint #11329852 — 2017 DODGE DURANGO

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11329852
Vehicle	2017 DODGE DURANGO
Component	EXTERIOR LIGHTING
Date of Incident	June 15, 2020
Date Filed	June 20, 2020
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ID

Consumer Description

THE DRIVER SIDE HEADLIGHT WENT OUT. MY CAR WAS STILL UNDER WARRANTY SO I TOOK IT IN FOR SERVICE. THEY INFORMED ME THAT THE WHOLE HEADLIGHT ASSEMBLY HAD TO BE REPLACED BECAUSE THE BALLEST WAS BAD WHICH CAUSED THE BULB TO BLOW. WITHIN TWO OR THREE WEEKS THE PASSENGER SIDE ONE WENT OUT AND WAS TOLD THE SAME THING. THE CAR WASN'T UNDER THE MANUFACTURE WARRANTY AT THAT POINT SO ENDED UP COSTING ME MONEY TO REPLACE IT. THIS IS CLEARLY A FAULT IN THE DESIGN BECAUSE THERE WAS ANOTHER CUSTOMER THERE THAT HAD THE VERY SAME ISSUE. BOTH LIGHTS WHEN YOU STARTED THE CAR THE LIGHT WOULD FLASH ON AND THEN AFTER STARTING TO DRIVE THE LIGHT WOULD THEN GO OUT. *TR

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