NHTSA Complaint #11329818 — 2008 LEXUS RX

ON JUNE 3RD, 2020 I GOT MY 2008 LEXUS RX 350 SERVICED FOR 115,000 MILE SERVICE AT JOHNSON LEXUS OF RALEIGH. I HAVE HAD MY CAR SERVICED RELIGIOUSLY AT THE SAME DEALER SINCE I BOUGHT IT BRAND NEW IN 2008. IT COST ABOUT $250, ON JUNE 13TH I NOTICED LARGE AMOUNT OF ENGINE OIL UNDER THE CAR. THE CAR HAD NOT BEEN DRIVEN MORE THAN 50 MILES AFTER SERVICE. THE ENGINE HAD A STRANGE SOUND. I CHECKED THE OIL LEVEL IN THE ENGINE AND THERE WAS NO OIL AT ALL.THERE WERE NO WARNING LIGHTS ON THE DASH. I HAD THE CAR TOWED TO THE DEALER AT MY OWN EXPENSE. THE SERVICE ADVISOR AT THE LEXUS DEALER INFORMED ME THAT THE "ENGINE OIL COOLER PIPE" HAD BURST AND IT WOULD COST AROUND $500 FOR REPAIRS. HE EMPHASIZED THAT THE DEFECT WAS NOT RELATED TO THE SERVICE. ON FURTHER RESEARCH ON THE INTERNET, I FOUND THE "SB-10056509-3341" SERVICE BULLETIN WHICH ACKNOWLEDGED THE DEFECT IN THE PART AND PROVIDED ENHANCED WARRANTY. UNFORTUNATELY IT DID NOT APPLY TO ME SINCE THE CAR HAD BEEN PURCHASED MORE THAN 10 YEARS AGO EVEN THOUGH IT WAS WELL WITHIN THE 150,000 MILE LIMIT. IF THE OIL HAD LEAKED ON THE HIGHWAY, THE VEHICLE WOULD HAVE STALLED ON THE HIGHWAY RISKING A SERIOUS ACCIDENT. *TR