NHTSA Complaint #11329809 — 2019 DODGE CHALLENGER

MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR