NHTSA Complaint #11329456 — 2019 RAM 1500

TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL GRINDING SOUND COMING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE NOISE CAME FROM THE DIFFERENTIAL. THE VEHICLE WAS DRIVEN TO THE RESIDENCE AND UPON INSPECTION, THE CONTACT BECAME AWARE THAT THE DIFFERENTIAL FLUID LEVEL WAS LOW. THE VEHICLE WAS DRIVEN TO HADDAD DODGE RAM (3000 HARRIS RD, BAKERSFIELD, CA 93313) WHERE THEY DIAGNOSED THE VEHICLE WITH A DIFFICULT REAR PINION BEARING. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 18V556000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.