NHTSA Complaint #11329171 — 2009 BUICK ENCLAVE

TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING UNKNOWN SPEED, WHEN SHE HEARD AN ABNORMAL NOISE AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER WAS ABLE TO DRIVE A SHORT DISTANCE TO HER RESIDENCE. THE DRIVER STATED SMOKE WAS ENTERING THE VENT INSIDE THE CAB. THE DRIVER WAS ABLE TO EXIT THE VEHICLE SAFETY. A FIRE DEPARTMENT WAS CONTACT AND ARRIVED TO THE RESIDENCE AND WAS ABLE TO EXTINGUISH THE FIRE. THE CONTACT STATED THE VEHICLE SUSTAINED MAJOR DAMAGE IN THE FRONT OF THE VEHICLE. THE DRIVER CONTACTED 911 BUT POLICE DID NOT ARRIVE TO THE RESIDENCE. THE VEHICLE WAS NOT DRIVABLE. THE INSURANCE ADJUSTER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATE OF 77,000.