NHTSA Complaint #11328672 — 2016 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11328672
Vehicle 2016 FORD EXPLORER
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

I WOULD LIKE TO SHARE MY FORD EXPERIENCE WITH MY 2016 FORD EXPLORER LIMITED EDITION THAT WAS BOUGHT FROM HIGLEY FORD. AT 64,000 MILES... YES 4,000 OVER MY WARRANTY MY COMPUTER MODULE FRIED AND I HAD TO REPLACE THAT... $1500 OUT OF MY POCKET... THEN LAST SUMMER MY AC QUIT WORKING FOLLOWED BY MY DRIVERS SIDE SEAT HEATER AND MIRROR ON MY VISOR... THEN HERE RECENTLY I COULD SMELL SOMETHING LIKE BURNT RUBBER AND FOUND OUT SOME SEAL POPPED OFF SO OIL WAS LEAKING.... WHICH IS IN A SPOT THAT YOU CAN'T GET TO UNLESS YOU TAKE THINGS APART...THEN NOW JUST FOUND OUT MY RACK AND PINION WENT OUT... THE STEERING (PART ALONE COSTS $1500)!!! I WAS TOLD I SHOULD HAVE BOUGHT THE EXTENDED WARRANTY AND THAT WAS ALL I GOT. REALLY!!!!!!! ESPECIALLY THE RACK AND PINION! HOW THE HELL DOES THAT GO OUT...I'M A NIGHT NURSE THAT DRIVES TO WORK AND BACK AND THAT'S ABOUT ALL! I'VE NEVER BEEN IN AN ACCIDENT, IN THE DITCH AND I DON'T TEAR AROUND IN MY CAR. I CAN UNDERSTAND MAYBE A COMPUTER THING HAPPENING BECAUSE WELL... COMPUTERS ARE COMPUTERS... BUT ALL OF THOSE THINGS GOING WRONG WITH 1 VEHICLE! AND IT'S SUPPOSED TO BE A NICE VEHICLE!!! LET ME JUST SAY... I FEEL VERY SCREWED. *TR

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