NHTSA Complaint #11328663 — 2013 FORD C-MAX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11328663
Vehicle	2013 FORD C-MAX
Component	STRUCTURE:BODY
Date of Incident	June 10, 2020
Date Filed	June 13, 2020
Mileage	118,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE DRIVER'S REAR DOOR LOCK DOES NOT CLOSE THE DOOR. THE CAR WAS RETURNED TO THE SERVICE ON A PREVIOUS CALL RELATED TO LOCKS. THE WORK WAS REPORTEDLY DONE. AFTER OBSERVING THE WEAR OF THE LOCK ELEMENTS, IT LOOKS LIKE THEY ARE ORIGINAL LOCKS. MAYBE THE DEALER CHARGED THE CAR MANUFACTURER FOR THE REPAIR AND NEVER REPLACED THE LOCKS WITH THE CORRECT ONES. I AM AFRAID TO USE THE CAR WHEN THE BACK DOOR DOES NOT CLOSE. *TR

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