NHTSA Complaint #11328565 — 2018 NISSAN ROGUE

THE BACKUP CAMERA IS FREEZING AT RANDOM WHEN I AM BACKING UP CAUSING ME TO HAVE TO STOP AND PUT THE VEHICLE IN PARK AND TURN THE VEHICLE OFF AND BACK ON TO RESET THE BACKUP CAMERA TO GET IT TO UNFREEZE TO GET IT TO FULLY WORK AGAIN. OTHERWISE IT REMAINS FROZEN EVEN WHEN I PUT THE VEHICLE IN DRIVE AND DRIVE TO A NEW AND LEAVE THE VEHICLE RUNNING AND STOP AND BACKUP THE BACKUP CAMERA IS STILL FROZEN NOT UNTIL I TURN THE VEHICLE OFF DOES THE BACKUP BECOME UNFROZEN. THIS IS A RANDOM HAPPENING, AND DOES NOT HAPPEN ALL THE TIME AND I CAN NOT PREDICT WHEN IT WILL OCCUR THE NEXT TIME. THIS IS A MAJOR SAFETY ISSUE THAT COULD CAUSE ME TO HIT A CHILD THAT COULD RANDOMLY RUN OUT BEHIND MY VEHICLE WITHOUT WARNING IN A PARKING LOT OR WHEN BACKING OUT OF A DRIVEWAY. THIS HAS HAPPENED ABOUT 25 TIMES NOW SINCE THE RECALL OF THE RECALL WAS REPAIRED ON MY 2018 NISSAN ROUGE SV BEFORE THE RECALL AND 1200 MILE SERVICE WAS DONE ION MY VEHICLE HAD NO ISSUES WITH MY UNTIL I HAD ALL THIS WORK DONE. THE ISSUE WITH MY BACKUP HAPPENS IN PARKING LOTS DRIVEWAYS IT DOES NOT MATTER WHEN I PARK IT IS A RANDOM OCCURRENCE THAT HAPPENS WHEN I PUT THE VEHICLE IN REVERSE DAY OR NIGHT. IT JUST HAPPENS OUT OF THE BLUE. AND SCARES ME WHEN IT DOES AND I HAVE TO BE MORE ALERT TO EVERYTHING AROUND ME IN MY MIRRORS TO MAKE SURE I DO NOT HIT ANYTHING OR ANYONE. THIS NEEDS TO BE FIXED AND I KNOW IF IT IS HAPPENING TO MY VEHICLE IT HAS TO BE HAPPENING TO OTHERS I CAN NOT BE THE ONLY PERSON WITH THIS ISSUE. *TR