NHTSA Complaint #11328153 — 2014 FORD FUSION

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE STEERING CEASED WITH THE HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, AND POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROADWAY, TURNED THE VEHICLE OFF AND RESTARTED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS TOWED TO AUTONATION FORD UNION CITY (4355 JONESBORO ROAD, UNION CITY, GA 30291, (770) 674-6075) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR PROVIDE A CAUSE FOR THE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,800.