NHTSA Complaint #11328149 — 2020 SUBARU ASCENT

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11328149
Vehicle	2020 SUBARU ASCENT
Component	POWER TRAIN
Date of Incident	June 8, 2020
Date Filed	June 10, 2020
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

FYI: REPORT IS BEING SUBMITTED BY CO-OWNER IN NC. REPORTED INCIDENT OCCURRED IN FLORIDA. AT AROUND 20,000 MILES THE DASHBOARD LIT UP LIKE A CHRISTMAS TREE AND THE VEHICLE BEGAN HAVING ACCELERATION ISSUES. AT THE END OF THE COMMUTE TO WORK, APPROX 55 MILES, THE TRANSMISSION STOPPED RESPONDING TO THE ACCELERATOR AND NO GEAR WOULD ENGAGE. DRIVER WAS ABLE TO COAST THE REMAINING 500 METERS TO WORK. CAR WAS TOWED TO SUBARU AND AFTER TROUBLESHOOTING THE COMPUTER SYSTEM WITH SUBARU OF AMERICA THE TECHNICIANS AND SUBARU OF AMERICA DECIDED IT WAS A TRANSMISSION ISSUE. TRANSMISSION WAS REPLACED WITH A NEW TRANSMISSION FREE OF CHARGE UNDER WARRANTY. VEHICLE IS CURRENTLY BEING REPAIRED AT TIME OF REPORT. TIME MAY TELL IF THIS IS A MORE WIDESPREAD ISSUE OR SIMPLY A RANDOM OCCURRENCE. *TR

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