NHTSA Complaint #11328049 — 2013 JEEP GRAND CHEROKEE

MARCH 2020, I WENT TO A CHRYSLER DEALERSHIP TO HAVE A RECALL REPAIRED ON MY 2013 JEEP GRAND CHEROKEE, DUE TO ISSUE WITH MY CAR STARTING. I CONTACTED MOPAR REGARDING THE PROCEDURE TO REPAIR THE FUEL PUMP RELAY RECALL. I WAS ADVISED NO PARTS WERE AVAILABLE YET, AND THE DEALERSHIP SHOULD USE A REPLACEMENT PART TO TEMPORARILY REPAIR THE RECALL. RECALL V62 WAS REPAIRED, ALONG WITH 2 OTHER RECALLS, STATED BY THE SERVICE DEPARTMENT IN MARCH 2020. JUNE 8, 2020 MY VEHICLE STALLED WHILE DRIVING, I IMMEDIATELY INFORMED THE DEALERSHIP, AND I WAS TOLD THE REPAIR NEVER WAS COMPLETED. AFTER SPEAKING WITH MOPAR AND REPRESENTATIVES AT THE DEALERSHIP, THE DEALERSHIP FAILED TO SUBMIT THE CORRECT DOCUMENTATION TO MOPAR, ALSO GAVE ME MISINFORMATION, AND THE TEMPORARY FIX FAILED. THE VEHICLE HAD BEEN HESITATING TO START AFTER SEVERAL TIMES FOR A WEEK AND A HALF. THE VEHICLE THEN SHUT OFF AT A STOP LIGHT. I WAS ABLE TO START THE CAR AFTER SEVERAL ATTEMPTS, AND IT THEN STALLED WHILE DRIVING IN A BUSY AREA ON JUNE 8, 2020. I CONTACTED AND OPENED A CASE THROUGH MOPAR REGARDING THE RECALL PROCEDURES AFTER MY CAR HAS STALLED, AND THERE IS STILL NO RESOLUTION TO FIX THE VEHICLE. THE REPRESENTATIVE INFORMED ME TO "DRIVE SAFE" AND UNFORTUNATELY THERE WAS NO SOLUTION OR TIMELINE FOR THE FINAL RECALL REPAIR. THE REPRESENTATIVE STATED THAT UNTIL MY CAR HAS FURTHER ISSUES, I WOULD NOT BE ABLE TO GET A CASE MANAGER. THIS POLICY IS HAZARDOUS AND CAUSING A SAFETY ISSUE TO ME DUE TO THE ALREADY FAILED ATTEMPT TO REPAIR THE RECALL, AND NO IMMEDIATE OR FORESEEABLE RESOLUTION TO THE PROBLEM. *TR