NHTSA Complaint #11328025 — 2011 NISSAN VERSA

THE FRONT COIL SPRING BROKE OR UNWOUND AND STABBED THE TIRE. WE WERE JUST LEAVING, STILL IN THE DRIVEWAY AND HAD ONLY TRAVELED A FEW INCHES WHEN WE HEARD A NOISE AND STOPPED. WE WATCHED THE TIRE DEFLATE AND HEARD IT HISSING. THE NEXT DAY (TODAY) WE REMOVED THE TIRE AND FOUND THAT IT HAD BEEN STABBED. MY GRAND-NEPHEW FOUND THERE WAS A RECALL NOTICE. I CALLED NISSAN CONSUMER AFFAIRS AT 1-800-867-7669. AND LEFT A MESSAGE, THEN CALLED NISSAN ANCHORAGE DEALERSHIP. THEY OFFERED TO TAKE A LOOK AT IT BEFORE THEY COULD HELP. THAT WOULD REQUIRE A 45 MILE TOW. THEY GAVE ME A DIFFERENT NUMBER AT NISSAN: 800-647-7261. I CALLED AND SPOKE WITH [XXX], SHE GAVE ME A CASE #[XXX], BUT SAID MY VIN WASN'T IN THE CAMPAIGN. APPARENTLY IT DOESN'T APPLY IF THE CAR IS OVER 9 YEARS OLD, AND MAYBE THE MILEAGE IS TOO HIGH, IT'S 104,789. WE ARE ALIVE AND UNHURT BECAUSE OF THE TIMING, BUT THIS COULD HAVE BEEN DEADLY. I NEVER RECEIVED A NOTICE. THEIR WEBSITE DOES NOT LIST ALASKA AS QUALIFYING FOR THE CAMPAIGN. I WILL BE HAVING THE CAR TOWED TO A LOCAL SHOP FOR REPAIRS. NISSAN SHOULD TAKE CARE OF THE EXPENSES. I WOULD LIKE TO TAKE IT TO THE DEALERSHIP, BUT THERE IS A POSSIBILITY THAT THE REPAIRS MIGHT COST MORE THAN REPLACEMENT. NISSAN'S SITE FOR THE RECALL IS: HTTPS://NISSANASSIST.COM/CAMPAIGNS/NISSAN-VERSA-FRONT-COIL-SPRING-SAFETY-RECALL-CAMPAIGN/?FBCLID=IWAR3VNEACLBXKUI_V5VCDEQP151PZCINAC6S3PMFOERGLZ--9D-ZQC0UAGGC INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR