NHTSA Complaint #11328005 — 2020 HONDA PILOT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11328005
Vehicle	2020 HONDA PILOT
Component	ELECTRICAL SYSTEM
Date of Incident	June 2, 2020
Date Filed	June 9, 2020
Mileage	25 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE ELECTRICAL SYSTEM TO THE COMMUNICATION HUB IS FAULTED. THE ENTIRE CONSOLE GOES OFF IN THE MIDDLE OF THE DRIVE INCLUDING THE SPEEDOMETER AND OTHER ASPECTS OF THE COMMUNICATION CONSOLE. AT TIMES IT REBOOTS IN FEW MINUTES AND OTHERS IT HAS STAYED BLANK FOR OVER 10 MINUTES AND ONCE IT WAS TOTALLY SHUT DOWN TILL I TOOK IT TO THE DEALERSHIP FOR REPAIR. THIS HAPPENS IN MOTION. THE DEALERSHIP HAS TO REPAIR FOR TWO DAYS WITH THE HELP OF THE HONDA FACTORY. NOW THE PROBLEM IS RESURFACING AGAIN SLOWLY AS IT DID THE FIRST TIME. FIRST IT WILL START REBOOTING WITHIN FEW MINUTES (HAPPENED FEW TIMES NOW), NOW IT IS TAKING FEW MINUTES TO REBOOT AND ANDROID AUTO IS TOTALLY DISCONNECTED NOW (SECOND STAGE AS PREVIOUSLY). *TR

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