NHTSA Complaint #11327930 — 2017 CHEVROLET CRUZE

ENGINE issue reported to NHTSA

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Fire

Complaint Details

ODI Number	11327930
Vehicle	2017 CHEVROLET CRUZE
Component	ENGINE
Date of Incident	June 8, 2020
Date Filed	June 9, 2020
Mileage	28,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT OWNED A 2017 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATE 25 MPH WHEN SHE UNEXPECTEDLY SAW SMOKE COMING FROM HER REAR VIEW MIRROR WITHOUT WARNING. THE CONTACT IMMEDIATELY EXITED THE VEHICLE AND DIALED 911 WHEN SHORTLY AFTER THE FRONT OF THE VEHICLE WHERE THE ENGINE WAS LOCATED AND BURST INTO FLAMES. THE FIRE DEPARTMENT DOUSED THE FLAMES. A REPORT WAS TAKEN HOWEVER NOT AVAILABLE. THE DEALER WAS NOTIFIED AND REFERRED THE CONTACT TO THE MANUFACTURER BUT AND A MESSAGE WAS LEFT. THE FAILURE MILEAGE WAS 28,000. THE VEHICLE WAS TOTALED.

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