NHTSA Complaint #11327859 — 2013 FORD C-MAX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11327859
Vehicle	2013 FORD C-MAX
Component	STEERING
Date of Incident	September 26, 2019
Date Filed	June 8, 2020
Mileage	177,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED AT START-UP, THE STEERING CEASED WITH THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED HONOLULU FORD LOCATED AT 1370 N KING ST, HONOLULU, HI 96817, (808) 824-3981 AND THE CONTACT WAS INFORMED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE THE POWER STEERING WAS REPLACED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 177,000. *BF CONSUMER STATED MANUFACTURER IS AWARE OF FAULTY POWER STEERING IN THEIR ENTIRE PRODUCT LINE BUT HAS NOT ISSUED A RECALL.*JB

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