NHTSA Complaint #11327633 — 2016 CHEVROLET TAHOE

I HAVE A 2016 TAHOE THAT I PURCHASED NEW FROM DEALER. I HAD ALSO PURCHASED A PROTECTION PLAN WITH FINISHING TOUCH THAT THEY TALKED US INTO WHEN WE BOUGHT THE CAR ON THE PAINT AND INTERIOR. 3.5 YEARS INTO OWNERSHIP THE PAINT ON THE HOOD AND ROOF FADED. WE CONTACTED THE PROTECTION PLAN AND THEY WERE MORE THAN WILLING TO TAKE CARE OF. THEY SENT AN ADJUSTER OUT AND HE CLASSIFIED AS CLEAR COAT FAILURE. THEN THE RUN AROUND STARTED. I CONTACTED CHEVROLET AND I CONTACTED THE DEALERSHIP. WE TOOK THE CAR TO THE DEALERSHIP AND TALKED WITH THE ASSISTANT MANAGER IN THE SERVICE DEPARTMENT. HE BROUGHT OUT THE MANAGER AND HE CONFIRMED THAT IT WAS PAINT FAILURE. SO THEN THE DEALERSHIP GETS INVOLVED WITH CHEVROLET. THE FIRST CALL COMES BACK AND SAYS THEY WILL COVER 20%. I TOLD THEM THAT SOME ONE WAS GOING TO COVER THE REPAIRS AND IT WON'T BE ME. THEY SOLD ME A PROTECTION PLAN THROUGH FINISHING TOUCH FOR THE PAINT AND THE INTERIOR SO SOMEONE NEEDS TO COVER THE DAMAGE. AFTER A FEW DAYS I GET A CALL STATING THAT BETWEEN THE DEALERSHIP, CHEVROLET AND FINISHING TOUCH IT WOULD BE REPAIRED AT NO COST. NOW IT GETS BETTER. WE TOOK THE VEHICLE BACK TO THE DEALERSHIP TO HAVE THE HOOD AND THE ROOF REPAINTED. AFTER A WEEK AT THE BODY SHOP THE CAR IS READY TO BE PICKED UP. WE WALK UP TO THE CAR AND IT IS ALL SHINY AND LOOKING GOOD. BUT THE COLOR DOESN'T MATCH. WE CALL THE SERVICE MANAGER OUT AND HE SAYS HE CAN'T SEE THE ISSUE. THE TAHOE IS A BROWNSTONE METALLIC AND THE HOOD IS MORE BRONZE THAN THE REST OF THE VEHICLE. HE TELLS ME HE CAN GET THE PAINT MANAGER TO COME SPEAK TO ME BECAUSE HE CAN'T SEE THE PROBLEM. THIS IS A OVERCAST DAY SO IT DOESN'T SHOW REALLY BRIGHT BUT MY HUSBAND AND I CAN SEE THE DIFFERENCE. WHILE WE ARE WAITING FOR THE MANAGER FROM THE BODY SHOP TO ARRIVE WE WALK AROUND THE VEHICLE. DEALERSHIP STATES CHEVROLET WILL NOT BLEND THE PAINT TO MATCH.