NHTSA Complaint #11327572 — 2019 TOYOTA C-HR

WHILE SITTING STATIONARY IN THE DRIVEWAY, 4500 MILES ON THE VEHICLE ONE MORNING I NOTICED A LARGE CRACK HAD APPEARED ACROSS THE WINDSHIELD, THE CRACK ORIGINATED AT THE TOP EDGE OF THE WINDSHIELD APPROXIMATELY 52 CM FROM RIGHT SIDE AND 61.5 CM FROM LEFT SIDE, TRAVELING DOWNWARD APPROXIMATELY 12 CM BEFORE ENTERING A SWEEPING CURVE TO THE RIGHT AND CONTINUING FOR ANOTHER 35 CM, TOTAL LENGTH OF CRACK IS CURRENTLY APPROXIMATELY 55 CM. THERE IS NO "STARBURST" PATTERN ALONG ANY PART OF THE CRACK INDICATING THAT THE CRACK FORMED WITHOUT IMPACT FROM FOREIGN MATERIAL. AT NO TIME DURING ANY TRIPS WERE THERE ANY NOISES HEARD CONSISTENT WITH A FOREIGN OBJECT STRIKING THE WINDSHIELD. I AM THE ONLY PERSON THAT DRIVES THE VEHICLE. I BROUGHT THE VEHICLE TO THE DEALER AND THE SERVICE DEPARTMENT INSISTED THAT THE CRACK WAS CAUSED BY A FOREIGN OBJECT STRIKING THE WINDSHIELD, I INFORMED THEM IT HAD BEEN PARKED IN THE DRIVEWAY AND HAD NOT ENCOUNTERED ANY "ROAD HAZARDS" WHILE IN THE DRIVEWAY. THEY THEN STATED IT WAS CAUSED BY ROCKS FLYING THROUGH THE AIR. THEY HAVE REFUSED TO HONOR THE MANUFACTURERS WARRANTY AND INSISTED I PAY FOR THE CORRECTION. TOYOTA HAS A HISTORY OF HAVING DEFECTIVE WINDSHIELDS AS DOCUMENTED IN THE FOLLOWING CLASS ACTION COURT CASE HTTPS://WWW.COURTHOUSENEWS.COM/WP-CONTENT/UPLOADS/2018/03/TOYOTA.CA_.PDF. *TR