NHTSA Complaint #11327417 — 2009 INFINITI FX35

IN NOVEMBER OF 2019, WHILE DRIVING MY SON TO SCHOOL. THE PASSENGER DOOR LOCKS WOULDN'T ALLOW THE DOOR TO OPEN. HE HAD TO CLIMB OVER MY SEAT IN ORDER TO EXIT THE VEHICLE. THE DOOR HAS NOT OPENED SINCE. I'VE CALLED SEVERAL INFINITI DEALERS SINCE LAST NOV AND THEY ALL HAVE REFERRED ME TO A BODY SHOP TO FIX THE PROBLEM. ALL 3 BODY SHOPS I'VE CONTACTED HAD NO IDEA HOW TO FIX THE PROBLEM OR HOW TO GET THE DOOR OPEN WITHOUT DOING MAJOR DAMAGE TO THE VEHICLE. I HA E FILED A COMPLAINT WITH INFINITI CUSTOMER RELATIONS, THEY TOLD ME THAT SINCE THE CAR IS OUT OF WARRANTY THEY WILL NOT HELP W ANY REPAIR COST. I HAVE ALSO SPOKEN WITH A DESIGN ENGINEER FROM NISSAN ABOUT THIS ISSUE. HE CONFIRMED THAT THIS IS A MAJOR SAFETY HAZARD THAT NEEDS ADDRESSED IMMEDIATELY. UPON RESEARCH IN THE INFINITI FORUMS AND OTHER WEBSITES I NOTICE THAT I AM NOT THE ONLY ONE WITH THIS ISSUE. SEVERAL PEOPLE HAVE EXPERIENCED THE SAME ISSUE. TODAY I WAS FINALLY ABLE TO CONTACT A HEAD TECH AT LOUISVILLE INFINITI. HE SAID THE ONLY WAY TO OPEN THIS DOOR IS TO TAKE A LET BAR AND DESTROY THE INSIDE OF THE DOOR IN ORDER TO BREAK THE LATCH. THIS WILL BREAK THE WINDOW AS POSSIBLY DAMAGE THE INTERNAL FRAME STRUCTURE. THERE IS ALSO NO GUARANTEE OF THE FIX NOR COULD HE ESTIMATE THE COST OF GETTING THE DOOR TO EVEN OPEN. *TR