NHTSA Complaint #11327355 — 2012 KIA SOUL

IN EARLY 2016, MY VEHICLE BEGAN BURNING OIL AT AN ALARMING RATE. NOVEMBER THE SAME YEAR I ENDED UP HAVING TO GET MY ENGINE REPLACED AT ABOUT 120,000 MILES. IN 2019, THE SAME ISSUE BEGAN TO OCCUR. I HAVE TO PUT OIL IN MY CAR MULTIPLE TIMES EVERY WEEK. A FAMILY MEMBER WHO WORKS FOR KIA BROUGHT OUR ATTENTION TO A RECALL ON THE CATALYTIC CONVERTER THAT CAN CAUSE CONVERTER AND ENGINE DAMAGE DUE TO OVERHEATING. ON JAN 28 2020 I TOOK THE KIA SOUL TO STEVENS KIA IN HARRISONBURG VA FOR THE RECALL. WE EXPLAINED THE ISSUES WE WERE HAVING AND PULLED UP THE INFORMATION ABOUT THE RECALL POSSIBLY CAUSING ENGINE DAMAGE. THEY SAID THEY WERE UNAWARE OF THAT ISSUE AND THAT THEY DON'T BELIEVE IT WOULD CAUSE THE ENGINE TO BURN OFF OIL. KIA'S INFORMATION SPECIFICALLY SAYS THAT IT CAN CAUSE THE VEHICLE TO OVERHEAT, BURN OFF OIL, AND ULTIMATELY LEAD TO ENGINE FAILURE. I STILL HAVE TO ADD OIL TO MY VEHICLE MULTIPLE TIMES DURING THE WEEK AS IT IS DAMAGED AND HASN'T BEEN REPAIRED. IT IS GETTING TO THE POINT WHERE I'M SCARED IT'S GOING TO LEAVE ME STRANDED SOMEWHERE OR WORSE. I NEED TO KNOW WHAT I HAVE TO DO FOR KIA TO ADDRESS THE SITUATION WITHOUT CONTRADICTING THEIR OWN INFORMATION ON THE RECALL. *TR