NHTSA Complaint #11327229 — 2009 CADILLAC ESCALADE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11327229
Vehicle	2009 CADILLAC ESCALADE
Component	AIR BAGS
Date of Incident	May 1, 2020
Date Filed	June 4, 2020
Mileage	108,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I HAVE THREE SEPARATE SITUATIONS WITH MY 2009 CADILLAC ESCALADE PLATINUM. THE UPPER DASH CLOSER TO THE WINDOW IS CRACKED ON BOTH THE DRIVER AND PASSENGER SIDE. ALSO THE CADILLAC ESCALADE WOODGRAIN SIGN LOCATED ON THE PASSENGER SIDE DASHBOARD IS CRACKED AS WELL. IS THIS A DEFECT? MY VEHICLE IS TYPICALLY STORED IN THE GARAGE BUT YET AND STILL MY DASHBOARD IS CRACKED. LASTLY, I RECEIVED A LETTER FROM CADILLAC REGARDING THE RECALL/REPLACEMENT AIRBAGS BACK IN 2015. I CALLED LINDSAY CADILLAC OF ALEXANDRIA TO SCHEDULE A REPLACEMENT; HOWEVER, THEIR RESPONSE IS THERE NO AIRBAGS AVAILABLE. ANY ASSISTANCE WOULD BE GREATLY APPRECIATED. *TR

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