NHTSA Complaint #11326974 — 2015 VOLKSWAGEN PASSAT

TIRES: FRONT DRIVER-SIDE TIRE BLOWN, "DONUT" SPARE ON THE CAR CURRENTLY, WITH A 50 MPH SPEED LIMIT. FRONT PASSENGER-SIDE TIRE HAS A BUBBLE IN THE SIDEWALL. THERE ARE 2 OPEN RECALLS - ONE FOR THE AIR BAG, AND ONE FOR THE HEADLIGHTS, THAT NEED TO BE RESOLVED. I'VE BEEN TRYING TO GET THE RECALLS ADDRESSED SINCE NOVEMBER OF 2019. EVERY TIME I MAKE CONTACT WITH SOMEONE AT VOLKSWAGEN, I'M TOLD I WILL GET A CALL BACK BUT I NEVER DO. IN NOVEMBER OF 2019, I WAS TOLD THERE WAS A BACKLOG OF RECALL WORK, AND WAS GIVEN NO TIME FRAME WITH REGARD TO WHEN I WOULD BE ABLE TO BRING MY CAR IN FOR SERVICE. FOR THE TIRES (FOR WHICH I HAVE A PAID PROTECTION PLAN), I WAS TOLD TODAY (6/2/20) THAT THE EARLIEST I CAN COME IN IS JUNE 16TH. I USE MY CAR REGULARLY, AND AM NOT COMFORTABLE DRIVING IT IN ITS CURRENT CONDITION UNTIL THEN. *TR