NHTSA Complaint #11326920 — 2007 CHRYSLER CROSSFIRE

ON MAY 18, 2020 AS I WAS DRIVING AT ABOUT 25 MPH, I HEARD A SCRAPING NOISE COMING FROM THE REAR GLASS AREA. I PULLED OVER TO DETERMINE WHAT WAS THE PROBLEM. I THEN NOTICED THE REAR GLASS WINDOW HAD FALLEN INTO THE CAR, HELD INTACT BY THE REAR DEFROSTER CORD CATCHING IT AND LOOSELY DANGLING IN THE BREEZE. I INFORMED CHRYSLER OF THIS PROBLEM (CHRYSLER CUSTOMER HOTLINE 1-800-992-1997, CASE NUMBER 76293394), BUT THEY OFFERED NO ASSISTANCE, EVEN THOUGH I HAVE RESEARCHED THIS ISSUE AND HAVE FOUND MANY COMPLAINTS THROUGH GOOGLE AND YOUR OWN WEBSITE, NHTSA.GOV. IF I HAD BEEN DRIVING AT AN INTERSTATE SPEED OF 65 MPH, THE GLASS COULD HAVE ENTERED THE VEHICLE AND KILLED ME! I HAVE ALSO LEARNED THAT CHRYSLER GAVE A 10 YEAR/100,000 MILE WARRANTY TO OWNERS OF 2005 CROSSFIRES WITH THE SAME ISSUE! I DEMAND NOT ONLY AN APOLOGY FROM CHRYSLER ALONG WITH A NO CHARGE REPAIR OF THIS CONDITION, BUT ALSO THE SAME TREATMENT 2005 OWNERS RECEIVED, THE 10 YEAR/100,000 MILE WARRANTY. THIS VEHICLE HAS BEEN METICULOUSLY MAINTAINED SINCE DELIVERY, DRIVEN SPARINGLY, AND GARAGED NIGHTLY. THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER. *TR