NHTSA Complaint #11326800 — 2015 DODGE DURANGO

I MADE A COMPLAINT ON SATURDAY BUT DID NOT ATTACH PHOTOGRAPHS. WHILE WE WERE DRIVING OUR 2015 DODGER DURANGO I NEEDED TO PULL OVER TO CHECK ON MY CHILDREN. I WAS NOT IN ANY TRAFFIC ACCIDENT AS I WAS DRIVING THE POSTED SPEED LIMIT OF 35 ON THE STREET. WHEN MY WIFE AND I EXITED THE VEHICLE THE PASSENGER HEADREST DEPLOYED. SCARED AND UNSURE WHAT HAPPENED, I ASKED MY WIFE IF SHE HAD TOUCHED OR PULLED THE HEADREST. SHE STATED THEY SHE DID NOT. WE WERE NOT AWARE NOR INFORMED AT THE TIME OF PURCHASE THAT THIS VEHICLE HAS A SAFETY FEATURE THAT DEPLOYS THE HEAD REST IN A REAR AND COLLISION. I BEGAN RESEARCHING THIS ISSUE ONLINE AND FOUND THAT THIS HAS BEEN OCCURRING FOR SEVERAL YEARS. WITH SOME CASES LEADING TO INJURY AND LITIGATION. SCARED, I TOOK IT THE FOLLOWING MORNING TO THE DEALERSHIP ON WHICH WE PURCHASED THE VEHICLE. THEY HELD IT FOR THE DAY, INSPECTED THE VEHICLE, RAN DIAGNOSTICS. THE END RESULT WAS THAT MY EXTENDED WARRANTY DID NOT COVER A DEFECTIVE SAFETY FEATURE HEAD REST. NOW I HAVE TO PAY $970.00 DOLLARS TO REPAIR OR DRIVE THE VEHICLE WITHOUT THIS SAFETY FEATURE. I AM CURRENTLY CALLING FCA THE PARENT COMPANY FOR DODGE TO ADDRESS THIS ISSUE. *TR