NHTSA Complaint #11326543 — 2020 SUBARU CROSSTREK

JUST UNDER 1600 MILES NOTICED CRACK EXTENDING FROM THE RIGHT HAND EDGE OF THE WINDSHIELD APPROX 6 IN. SOME FLAKING ALONG THE LINE. TOOK TO DEALER, SALES MANAGER LOOKED AT IT AND SAID IT WAS A STONE CHIP. HIS BOSS CAME OUT AND SAID IT WAS A STONE CHIP FROM 10 FT AWAY THEN A THIRD PERSON CAME OUT OF THE SHOW ROOM AND FROM 15 FT SAID IT WAS STONE CHIP AND TO JUST TURN IT INTO MY INSURANCE COMPANY. MY WIFE DRIVES THE CAR AND SAID THAT NOTHING HIT THE WINDSHIELD WHILE SHE WAS DRIVING. WAS TOLD THAT I HAVE TO HAVE AN OEM REPLACEMENT WINDSHIELD (WONDER HOW LONG THAT ONE WILL LAST) OR THE SUBARU EYESIGHT WOULD NOT ALIGN PROPERLY AND THEREFORE NOT WORK. I HAVEN'T GOT A COST FOR THE GLASS AND INSTALLATION YET BUT ALIGNMENT TAKES 1.5 HOURS AT $172.00 PER HOUR. AND IF THE TOTAL IS MORE THAN $750.00 IT COUNTS AS A DING ON MY INSURANCE. *TR