NHTSA Complaint #11326299 — 2016 FORD EXPLORER

I WENT TO PULL OUT OF MY DRIVEWAY AND MY VEHICLE'S POWER STEERING COMPLETELY LOCKED UP AND I WAS UNABLE TO STEER MY VEHICLE. I MANAGED TO AT LEAST BACK IT STRAIGHT BACK INTO MY DRIVEWAY TO BE OUT OF THE ROAD, AND CALLED THE CLOSEST FORD DEALERSHIP TO ME. I HAD 3 LIGHTS COME ON MY DASH WITH THESE MESSAGES; HILLSTART ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC, AND STEERING ASSIST FAULT SERVICE REQUIRED. MY VEHICLE HAD TO BE TOWED TO THE DEALERSHIP, AND THE ENTIRE POWER STEERING HAS TO BE REPLACED, WHICH THE REPAIR COSTS $2300 TO FIX. IF I WOULD HAVE BEEN MOVING AT A FASTER SPEED THIS COULD HAVE BEEN A MUCH WORSE STORY, BECAUSE WHEN THE STEERING LOCKED UP YOU COULD NOT TURN THE STEERING WHEEL AT ALL. I HAVE FILED A COMPLAINT WITH FORD DIRECTLY, AND THEY HAVE SAID THERE IS NOTHING THEY CAN DO, BUT THIS IS A KNOWN PROBLEM AND A LOT OF OTHERS HAVE HAD THE EXACT SAME ISSUE WITH THEIR VEHICLE. BUT YET THEY REFUSE TO ISSUE A RECALL ON THIS. *TR