NHTSA Complaint #11326262 — 2017 DODGE DURANGO

LEAVING A FRIENDS HOUSE MY '17 DD WITH 32K MILES STALLED OUT WHILE I WAS IN A TURN LANE ON A BUSY STREET JUST AT AN INTERSECTION LEADING TO THE HIGHWAY. THE DASH LIT UP WITH SEVERAL LIKES AND THE ONLY LIGHT I COULD CATCH WAS 'POWER STEERING ISSUE CAR WILL CUT OFF SOON' THE CAR WAS STILL IN THE 'RUN' POSITION AND TURNING TO 'OFF' OR 'ACC' WAS NOT ENGAGING. I COULD NOT MOVE OR PUSH THE VEHICLE AS ENGAGE THE NEUTRAL POSITION WAS NOT HAPPENING. AFTER CALLING THE TOW TRUCK AND SITTING FOR ABOUT AN HOUR (SCARED I'D GET HIM BY ONCOMING TRAFFIC) I LOOKED IN THE MANUAL AND ONLINE TO SEE HOW TO MANUALLY ENGAGE THE NEUTRAL POSITION. AFTER A FEW FAILED ATTEMPTS I WAS ABLE TO ENGAGE IT AND MOVE IT SAFELY FROM THE STREET. TOW TRUCK ARRIVED AN HOUR LATER AND NOW NO BUTTONS WORKED. HE HAD TO USE THE MANUAL KEY TO UNLOCK DOORS AND THE DASH WAS LIGHTING UP WITH SEVERAL WARNINGS. GOING TOO FAST TO SEE OR DESCRIBE. APPT IS SCHEDULED FOR 5/28 PREVIOUSLY SCHEDULED BECAUSE TWO DAYS PRIOR TO THIS EVENT GAS GAUGE INDICATED ALMOST EMPTY. WENT TO FILL UP AND WAS ONLY ABLE TO FILL 7.7 GALLONS BEFORE GAS PUMP INDICATED THE CAR WAS FULL. AFTER I STOPPED PUMPING THE NEEDLE ONLY READ HALF A TANK BUT WOULD NOT LET ME CONTINUE TO FUEL AS IT INDICATED IT WAS ALREADY FULL. *TR