NHTSA Complaint #11325967 — 2020 SUBARU ASCENT

A LARGE CRACK SUDDENLY APPEARED ON THE WINDSHIELD OF MY 2020 ASCENT, AND EXPANDED RAPIDLY OVER THE COURSE OF A FEW HOURS. I PURCHASED THE VEHICLE NEW IN JANUARY 2020. SUBARU WILL NOT COVER THE WINDSHIELD UNDER WARRANTY. THE COST TO REPLACE THE WINDSHIELD AND RE-CALIBRATE THE EYESIGHT SENSORS IS OVER $1,000 THROUGH SAFELITE. I'M CONCERNED THAT HAVING AN OUTSIDE COMPANY RE-CALIBRATE THE SENSORS WILL VOID THE WARRANTY, AND THE DEALERSHIP COULD NOT PROVIDE ANY CLARIFICATION. MY DEALERSHIP CANNOT REPLACE THE WINDSHIELD (AS THEY'VE INDICATED THIS MUST BE DONE BY A THIRD PARTY), AND CANNOT RE-CALIBRATE THE SENSORS FOR OVER A WEEK. THERE IS NO REASON FOR MY WINDSHIELD TO HAVE SUCH A LARGE CRACK, AS THERE ARE NO CHIPS VISIBLE AND I DO NOT RECALL ANYTHING STRIKING MY WINDSHIELD RECENTLY. *TR