NHTSA Complaint #11325855 — 2017 CHRYSLER PACIFICA

WE PURCHASED THE CAR IN 2018. THE VEHICLE'S POWER STEERING ALWAYS STARTS TO LOCK/STICK INTO ONE DIRECTION AFTER THE VEHICLE HAS BEEN DRIVEN FOR 45 MINUTES OR SO. IT IS MOST NOTICABLE ON THE HWY AT SPEEDS OF 70 MPH OR ABOVE, BUT ON LONGER TRIP AS THE CAR HAS BEEN RUNNING LONGER, THE POWER STERRING LOCKING/STICKING TAKES PLACE LOWER SPEEDS AS WELL. WHEN THW POWER STEERING STARTS TO LOCK/STICK, IT REQUIRES A JERK FORCE ON THE STERRING WHEEL TO STRAIGHTEN IT OUT AND THIS CAN EASILY CAUSE OVERSTEERING IN THE OPPOSITE DIRECTION. ONCE THE PROBLEM STARTS IT IS CONSTANT AND YOU HAVE TO ALWAYS FIGHT AGAINST THE POWER STEERING. IT IS DANGEROUS AND WE ARE GETTING RID OF THE CAR. WE HAVE TAKEN IT SEVERAL TIMES TO THE CHRYSLER DEALESHIP SERVICE DEPARTMENT (MOPAR) AND THEY HAVE ALWAYS TOLD ME THE POWER STEERING NEEDS AN UPDATE AND HAVE NEVER RESOLVED THE ISSUE. THEY CANNOT REPLICATE THE PROBLEM EITHER.