NHTSA Complaint #11325531 — 2016 FORD FLEX

TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAY HASKEL FORD (801 KENNEDY MEMORIAL DR, OAKLAND, ME 04963, 207-873-7193) WAS CONTRACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE HOWEVER, THE CONTACT WAS INFORMED THAT AN AFTERMARKET WAS AVAILABLE FOR PURCHASE TO FIX THE VEHICLE AND WOULD BE REPLACED WHEN THE REMEDY PART WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS TWO MONTHS OVERDUE FOR INSPECTION AND FAILED TO PASS THE STATE INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 69,893. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.