NHTSA Complaint #11395387 — 2016 FORD FLEX

TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) AND HAD THE VEHICLE SERVICED AT TUSCALOOSA FORD (5801 MCFARLAND BLVD E, TUSCALOOSA, AL 35405). MONTHS LATER, THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SHE SUDDENLY LOST CONTROL OF THE REAR END OF THE VEHICLE WITHOUT WARNING. THE CONTACT STATED THAT AS SHE TURNED THE STEERING WHEEL TO THE LEFT, THE VEHICLE WOULD SHIFT TO THE RIGHT AND VICE VERSE. THE FAILURE NEARLY CAUSED THE VEHICLE TO FLIP OVER WHILE DRIVING. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND CONTINUED DRIVING AT A SLOWER SPEED. THE CONTACT'S HUSBAND THEN CALLED THE DEALER AND WAS INFORMED TO NO LONGER DRIVE THE VEHICLE. DUE TO THE FAILURE, THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE THEY DIAGNOSED THE FAILURE AS A FRACTURED TOE LINK, WHICH SHE LINKED TO THE PRIOR SERVICED RECALL. THE DEALER INFORMED HER THAT SHE WOULD HAVE TO REPAIR THE VEHICLE OUT OF POCKET. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.