NHTSA Complaint #11325323 — 2015 JEEP CHEROKEE

VEHICLE WAS STOPPED WITH ENGINE RUNNING AND MOTOR DIED WOULD NOT RESTART. MOTOR WOULD CRANK BUT WOULD NOT RESTART. SINCE VEHICLE WAS IN A HIGH TRAFFIC AREA, PUT IN NEUTRAL AND FOLKS HELPED PUSH IT TO A SAFE AREA. CALLED TOW TRUCK. TOW TRUCK DRIVER SAID IT ACTED LIKE A FUEL PUMP PROBLEM, SO HE CHECKED THE FUSE FOR FUEL PUMP,IT WAS BLOWN, SO HE REPLACED. VEHICLE STARTED AND RAN FOR A MINUTE OR SO THEN MOTOR DIED. HE CHECKED FUSE AND IT HAD BLOWN AGAIN, SAID FUEL PUMP WAS BAD. TOWED TO LOCAL SHOP. AFTER INSPECTION BY SHOP, WAS TOLD THAT THEY "FOUND FUEL PUMP SHORTING OUT INTERNALLY CAUSING FUSE TO BLOW, NECESSARY TO REPLACE FUEL PUMP AND FUSE." FIXED AND TEST DROVE CORRECTED PROBLEM. PER SERVICE INVOICE A MODULE KIT, FUEL PUMP/LEVEL UNIT PART NUMBER 68231311AB WAS REPLACED. SINCE VEHICLE ONLY HAS 45990 MILES ON IT, SERVICE MANAGER SAID TO FILE WITH NHTSA SINCE THE JEEP CORP. HAS HAD MANY FUEL PUMP PROBLEMS IN THE PAST. HE HAS BEEN SEEING A RASH OF THIS SAME ISSUE LATELY. SAID COULD BE A RECALL FOR A SAFETY PROBLEM WHEN A VEHICLE JUST DIES WITH NO WARNING. *TR