NHTSA Complaint #11324952 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT HE HAD HANKOOK TIRES WHEN HE BOUGHT THE VEHICLE NEW. THE TIRE LINE, TIRE SIZE AND DOT NUMBER WERE UNKNOWN. THE TIRES WERE BALD BY THE TIME THE VEHICLE HAD 11,000 MILES. THE DEALER STATED THAT IT WAS NOT THEIR ISSUE AND TO CALL THE TIRE MANUFACTURER. THE TIRE MANUFACTURER DECIDED TO AWARD THE CONTACT WITH A 20% CREDIT TO BUY SOME NEW TIRES. THE NEW TIRES WERE PLACED ON THE VEHICLE AND THEY WERE ALMOST BALD AT 34,000 MILES. THE MANUFACTURER ADVISED THE CONTACT TO RECALL THE DEALER COGSWELL FORD LOCATED AT 1900 E MAIN ST, RUSSELLVILLE, AR 72801 479-968-2665. THE DEALER HAD NOT BEEN RECONTACTED YET. THE CONTACT RESEARCHED AND FOUND THE ISSUE HAD OCCURRED IN MANY FORD EXPLORERS. THE FAILURE MILEAGE WAS 11,000.