NHTSA Complaint #11324916 — 2020 SUBARU OUTBACK

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11324916
Vehicle	2020 SUBARU OUTBACK
Component	SUSPENSION
Date of Incident	April 21, 2020
Date Filed	May 17, 2020
Mileage	4,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

VEHICLE WAS BOUGHT IN NOV. 2019. IT HAS SINCE HAD IT'S WINDSHIELD REPLACED THREE TIMES. THE VEHICLE WAS ON THE FREEWAY EACH TIME AND THE WINDSHIELD WAS HIT BY A ROCK. NOW I KNOW ROCKS BREAK GLASS, BUT I HAVE NEVER OWNED A VEHICLE WITH SUCH A FRAGILE WINDSHIELD. I'VE OWNED MANY MANY CARS AND NONE HAVE EVER NEEDED THEIR WINDSHIELD REPLACED EVEN AFTER BEING HIT BY A ROCK. CHIPPED YES, BUT NEVER CRACKED ALL THE WAY ACROSS LIKE THIS VEHICLE. THE VEHICLE ALSO HAS A POPPING NOISE THAT COMES FROM THE LEFT FRONT, WHEN TURNING LEFT. THE DEALER CAN'T FIGURE OUT WHAT THE NOISE IS.

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