NHTSA Complaint #11324745 — 2017 TOYOTA CAMRY

AT 45000 MILES A RATTLE OVER BUMPS AND AT LOW SPEED DEVELOPED UNDER THE DASHBOARD. THE RATTLE INCREASED UNTIL I BROUGHT IT TO THE LOCAL TOYOTA DEALER WITH 50000 MILES ON IT . THROUGH THE PROCESS IT WAS DISCOVERED THE STEERING COLUMN HAD TO BE REPLACED AT A COST OF $135 DIAGNOSTIC FEE, $555 FOR LABOR AND $757 FOR THE STEERING COLUMN. THE NEW COLUMN SOLVED THE PROBLEM. THE CAUSE OF LOOSE PART OR PARTS IS INSIDE OF THE COLUMN. I CONTACTED TOYOTA CUSTOMER SERVICE AND GOT NO SATISFACTION. THE SERVICE TECH AT MY DEALER TOLD ME THERE HAS BEEN OTHER CASES OF STEERING COLUMN LOOSENESS AND REPLACEMENT. I BELIEVE THIS IS A SAFETY CONCERN AND NEEDS TO BE ADDRESSED. I HAVE ALL THE RECORDS. I WISH TOYOTA SHOULD STEP UP ADDRESS THIS PROBLEM. *TR