NHTSA Complaint #11324697 — 2011 KIA OPTIMA

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. THE CONTACT STATED AFTER MAKING A COMPLETE STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STARTED TO JERK. THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE VEHICLE WITH COMPLETE ENGINE FAILURE. THE CONTACT SPOKE WITH STOKES KIA (202 S GOOSE CREEK BLVD, GOOSE CREEK, SC 29445) WHERE SHE WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) HOWEVER, THE REMEDY WAS A FOUR STEP PROCESS. SHE WAS INFORMED THAT A DIAGNOSTIC TEST NEEDED TO BE PERFORMED ON VEHICLE TO DETERMINE WHETHER SHE WOULD BE ELIGIBLE FOR AN ENGINE REPLACEMENT UNDER THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.