NHTSA Complaint #11324558 — 2013 GMC TERRAIN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11324558
Vehicle	2013 GMC TERRAIN
Component	ENGINE
Date of Incident	May 1, 2020
Date Filed	May 14, 2020
Mileage	156,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

CAR HAS STARTED EXCESSIVELY USING OIL AND RINGING SOUND FROM ENGINE. ROARING SOUND WHEN IT STARTS. I PURCHASED CAR SEPT '17, WITH 125K MILES. RECEIVED A LETTER TODAY MAY 8, 2020 SAYING THIS IS AN ISSUE. CALLED GM SAYS THIS SERVICE WARRANTY HAS EXPIRED, BUT I JUST RECEIVED LETTER TODAY. SAYS PREVIOUS OWNER PROBABLY RECEIVED LETTER BUT THAT DOESN'T HELP CURRENT OWNER. I HAD PREVIOUSLY VISITED A GM DEALER 3 TIMES AND THIS WAS NEVER MENTIONED TO ME. I WANT MY REPAIRS COVERED BECAUSE SOMEONE DROPPED THE BALL AND IT WASN'T ME. IT IS NOT FAIR THAT I WASN'T NOTIFIED SOONER I WOULD HAVE BROUGHT IT IN TO BE CHECKED. *TR

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