NHTSA Complaint #11324521 — 2014 DODGE DURANGO AIR BAGS

Complaint Details

ODI Number	11324521
Vehicle	2014 DODGE DURANGO
Component	AIR BAGS
Date of Incident	May 14, 2020
Date Filed	May 14, 2020
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHILE PARKING I WAS DRIVING HEARD A LOUD POP/CRACK THAT STARTLED ME I TURN AND MY WIFE IS SAYING OUCH TOUCHING HER HEAD. THE HEAD REST WAS OPENED IN TWO LOOKED LIKE IT EXPLODED OPEN AND HIT MY WIFE ON THE BACK OF HER HEAD. THERE WAS NOTHING DIFFERENT THAT WE DID WHILE PARKING IN FRONT OF OUR HOME THAT COULD HAVE CAUSED THE HEAD REST TO EXPLODE. I CALLED THE DEALER IMMEDIATELY AND THEY HAVE NO KNOWLEDGE OF ANY RECALLS OR PROBLEMS WITH THE HEAD REST AIRBAGS GOING OFF. NOW I'M CONCERNED ABOUT DRIVING THE VEHICLE NOT KNOWING IF THE SAME THING COULD HAPPENED TO THE DRIVER HEAD REST AIRBAG. UNFORTUNATELY WE ARE STILL IN A LOCKDOWN IN CALIFORNIA AND NOT DRIVING MUCH OR MAYBE A GOOD THING WITH THE NOT KNOWING IF THE AIRBAG WILL GO OFF. *TR

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