NHTSA Complaint #11324456 — 2012 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11324456
Vehicle	2012 FORD FOCUS
Component	POWER TRAIN
Date of Incident	May 5, 2020
Date Filed	May 13, 2020
Mileage	170,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THERE WAS A RECALL ON THE DPS6 I TRIED TO GET IT REPAIRED TWICE IN SEPT 2019 WHEN I RECEIVED THE LETTER THAT THEY HAD TO REIMBURSE ME ME FOR THE TCM THEY MAKE ME PAY FOR EVEN THOUGH FORD WAS AT FAULT AND KNEW IT. OF COURSE THE TWO TIMES I TOOK IT THEY SAID NOTHING WAS WRONG WITH THE TRANSMISSION CLUTCH/SHUTTER IT WAS TO BE FIXED NO CHARGE UNTIL FEB 29 2020 BUT NOW OF COURSE THE CAR IS STALLING OUT GOING DOWN THE ROAD. WHEN YOU TAKE OFF FROM A STOP IT ACTS LIKE ITS IN NEUTRAL AND THE CAR WILL NOT GO INSTEAD ROLLS BACK. THEN IT WILL DECIDE TO GO THAT'S VERY DANGEROUS THE A CAR IS MY TEENAGE DAUGHTERS. FORD EXPECTS TO ME PAY 2600 TO FIX IT EVEN THOUGH THEY KNOW THE TRANSMISSION CLUTCH ARE BROKEN. *TR

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