NHTSA Complaint #11324388 — 2018 FORD ESCAPE

ALL SCHEDULED MAINTENANCE COMPLETED FOR THE VEHICLE ON TIME, AND ALWAYS SERVICED AT A FORD SERVICE DEPARTMENT. ALL RECALLS COMPLETED. NO ACCIDENTS WITH THIS VEHICLE. HAD ISSUES WITH VIBRATIONS COMING FROM FRONT PASSENGER SIDE OF THE VEHICLE CAUSING THE ENTIRE VEHICLE TO SHAKE. THE ISSUE WAS RESOLVED UNDER WARRANTY BY A FORD SERVICE DEPARTMENT BY REPLACING THE HALF SHAFT. THREE MONTHS LATER, WHILE DRIVING ABOUT 30 MPH, I RECEIVED AN ALERT ON MY VEHICLE SAYING, "POWERTRAIN MALFUNCTION / REDUCED POWER" AND "MALFUNCTION INDICATOR LAMP - REGULATORY". THERE WAS NO WARNING PRIOR TO THIS INCIDENT. THE CAR DROVE FINE, AND I DID NOT HAVE ANY ISSUES.ON THE WAY TO GETTING THE VEHICLE TO BE INSPECTED AT THE SERVICE CENTER, THE CAR WOULD NOT GO OVER 70 MPH AND I COULD HEAR THE CAR RUNNING VERY LOUDLY (LIKE A ROARING SOUND). I GOT OFF OF THE HIGHWAY, AND TOOK CITY ROADS AS A PRECAUTION TO GET TO THE SERVICE CENTER. AT EVERY STOP LIGHT, THE VEHICLE WAS OBNOXIOUSLY LOUD. ONCE I MADE IT TO TAKE VEHICLE BACK TO THE FORD SERVICE CENTER, AND THEY ARE NOW SAYING THE TRANSMISSION ON THE VEHICLE NEEDS TO BE REPLACED. THE VEHICLE IS NO LONGER UNDER WARRANTY, AND I AM EXPECTED TO PAY FOR REPAIRS. THIS SEEMS TO BE A DEFECTIVE TRANSMISSION, AND FORD IS NOT WILLING TO HELP. THE VEHICLE DOES NOT EVEN HAVE 100K MILES. MY VEHICLE WAS NOT IN THE VEHICLES RECALLED FOR TRANSMISSION SERVICES. *TR