NHTSA Complaint #11324246 — 2014 FORD TAURUS

TL* THE CONTACT OWNS A 2014 FORD TAURUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE KEY WAS TURNED TO THE START POSITION HOWEVER, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO BOB TOMES FORD (950 S CENTRAL EXPRESSWAY, MCKINNEY, TX 75072, (888) 485-3971) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DIVERS FUEL PUMP MODULE FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 194,000.