NHTSA Complaint #11324133 — 2020 CHEVROLET TRAVERSE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11324133
Vehicle	2020 CHEVROLET TRAVERSE
Component	ENGINE
Date of Incident	May 2, 2020
Date Filed	May 11, 2020
Mileage	6,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT LEASED A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE VEHICLE WAS A MODIFIED VEHICLE WITH HAND CONTROLS INSTALLED. THE VEHICLE PASSED TESTING WHICH WAS APPROVED BY MANUFACTURER. WHILE DRIVING 6-7 MPH MERGING INTO TRAFFIC WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS INFORMED BY AN INDEPENDENT MECHANIC TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THERE WAS NO OPTION TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS TAKEN TO VICTORY LAYNE CHEVROLET (3980 FOWLER ST FORT MYERS FL 33901-2604, (239) 936-1541) WHERE IT WAS CONFIRMED THAT THERE WAS NO OPTION TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 6,500.

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