NHTSA Complaint #11323861 — 2020 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11323861
Vehicle	2020 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	May 1, 2020
Date Filed	May 8, 2020
Mileage	2,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

WE BOUGHT OUR 2020 SUBARU OUTBACK ON 12/16/19. DID A ROAD TRIP FOR 800 MILES IN JAN-2020 WITH NO PROBLEMS. THE CAR CURRENTLY ONLY HAS 2,100 MILES ON IT. ON MAY 1ST WE WENT TO START THE CAR AFTER IT SAT FOR A WEEK OR SO AND THE BATTERY WAS COMPLETELY DEAD TO WHERE WE HAD TO USE OUR EMERGENCY MANUAL KEY TO OPEN THE DOOR. WE HAD TO JUMP IT FOR QUITE AWHILE BEFORE IT GOT ENOUGH OF A CHARGE TO START. WE TOOK IT ON AN HOUR DRIVE TO TRY AND GET THE BATTERY RECHARGED. MONDAY MAY 4TH WE TRIED TO START THE CAR AND IT WAS DEAD AGAIN, JUMPED IT AND TOOK IT TO THE SUBARU DEALER. THE DEALER CHECKED THE ELECTRICAL SYSTEM AND RECHARGED THE BATTERY. I PICKED IT UP ON TUESDAY THE 5TH AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG. WEDNESDAY MORNING THE CAR BATTERY WAS DEAD AGAIN. FRIDAY WE HAD TO JUMP IT TO DRIVE IT TO THE DEALER. WHEN WE GOT HOME THE DEALER CALLED TO SAY THAT OUR CAR THAT WE JUST LEFT WOULDN'T START AND THEY HAD TO JUMP IT. THEY ARE GOING TO CHECK IT OUT ON MONDAY AND LET US KNOW WHAT THEY FIND OUT. *TR

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