NHTSA Complaint #11323819 — 2015 NISSAN MURANO

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11323819
Vehicle	2015 NISSAN MURANO
Component	AIR BAGS
Date of Incident	November 14, 2018
Date Filed	May 8, 2020
Mileage	39,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE CONTACT WAS CONCERNED FOR HIS SAFETY THAT IN THE EVENT OF A CRASH, THE AIR BAGS MAY FAIL TO DEPLOY AS DESIGNED. THE VEHICLE WAS TAKEN TO SUTHERLIN NISSAN SERVICE (8125 E COLONIAL DR, ORLANDO, FL 32807) AND WAS REPAIRED HOWEVER, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE SAME DEALER MULTIPLE TIMES FOR THE SAME FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

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