NHTSA Complaint #11323770 — 2014 TESLA MODEL S

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11323770
Vehicle	2014 TESLA MODEL S
Component	AIR BAGS
Date of Incident	April 1, 2020
Date Filed	May 7, 2020
Mileage	13,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO HAVE THE PASSENGER FRONTAL AIR BAG REPLACED UNDER NHTSA CAMPAIGN NUMBER: 18V031000 (AIR BAGS) HOWEVER, THE DEALER WAS UNABLE TO PERFORM THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE CMU SOFTWARE NEEDED TO BE UPDATED OUT OF POCKET PRIOR TO THE AIR BAG REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,900.

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