NHTSA Complaint #11323767 — 2020 LINCOLN CONTINENTAL

TL* THE CONTACT LEASED A 2020 LINCOLN CONTINENTAL. THE CONTACT STATED THAT WHILE OPENING THE TRUNK FROM THE DASHBOARD AND UNLOADING GROCERIES FROM THE TRUNK, THE TRUNK LID INDEPENDENTLY CLOSED STICKING HIS HEAD. THE CONTACT MENTIONED THAT THERE WAS NO CHIME AND THAT THE TRUNK WAS HEAVY. THE CONTACT SUSTAINED HEAD AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT CALLED PALM SPRINGS MOTORS LOCATED AT 69-200 CA-111, CATHEDRAL CITY, CA 92234, AND INFORMED THEM OF THE FAILURE. THE DEALER INFORMED THE CONTACT THAT DUE TO HIM HAVING THE KEY FOB IN HIS POCKET, THE COMPUTER UNDERNEATH THE BUMPER WAS ACTIVATED CAUSING THE TRUNK TO CLOSE OR THAT THE KEY FOB MIGHT BE DEFECTIVE. THE DEALER REFUSED TO BUY BACK THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160.