NHTSA Complaint #11323676 — 2016 CHRYSLER 300

AFTER THE RECALL OF JULY 2019 TO ADDRESS ISSUE WITH ROTARY SHIFTER, I STARTED HAVING ISSUE WITH REVERSE NOT ENGAGING, TAKES SEVERAL ATTEMPTS BY TURNING CAR OFF, ETC TO GET IT TO GO INTO REVERSE. HAS BEEN TO DEALER 4 TIMES, NO CHECK ENGINE LIGHT OR CODES, SAID THAT THERE WAS NOTHING THAT THEY COULD DO. I CALLED CHRYSLER CUSTOMER SERVICE AND FILED A COMPLAINT. THEY CONTACTED THE DEALER AND WERE TOLD THAT THEY COULD NOT FIND ANY PROBLEM. CHRYSLER ASK THAT I TAKE THE CAR TO THE DEALER AND LEAVE IT UNTIL IT LOCKED UP ON THEM. THE PROBLEM IS INTERMITTENT, SOMETIMES SEVERAL DAYS, THEY WOULD NOT PROVIDE A LOANER AND WE CANNOT AFFORD A RENTAL FOR WHAT COULD BE DAYS TO WEEKS, SO CHRYSLER CLOSED THE CASE BECAUSE WE WOULD NOT COOPERATE. *TR