NHTSA Complaint #11323440 — 2013 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11323440
Vehicle	2013 KIA SOUL
Component	ENGINE
Date of Incident	April 28, 2020
Date Filed	May 5, 2020
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PR

Consumer Description

MY VEHICLE IS LOCATED IN PUERTO RICO USA. THERE IS AN ACTIVE RECALL UNDER # KIA RECALL 19V120000 HOWEVER THE LOCAL DEALER REFUSES TO ACCEPT THAT IT EXISTS. I WENT THRU EVERYTHING THAT IS DESCRIBED ON THE RECALL ON MY 2013 KIA SOUL, BUT IF YOU ENTER THE VIN NUMBER DIRECTLY ON YOUR PAGE, IT INDICATES THAT THE VIN NUMBER CAN NOT BE FOUND. ON THE OTHER HAND, IT REFERS YOU TO KIA MOTORS WHERE YOU ENTER THE VIN NUMBER AND AGAIN IT SAYS IT DOES NOT EXIST. HOWEVER, WHEN I DECIDED TO MAKE COMPLAINT VIA YOUR PAGE IT IDENTIFIES THE CAR PERFECTLY. THE QUESTION IS: WHY WONT MY VIN NUMBER APPEAR ON THE NORMAL SEARCH FOR RECALLS ON YOUR PAGE NOR ON KIA'S PAGE BUT IT CLEARLY APPEARED ONCE I STARTED MY COMPLAINT. I NEED THE LOCAL DEALER TO RECOGNIZE THAT THERE IS A RECALL AND ACT ON IT ON MY VEHICLE. PLEASE SEARCH FOR THE RECALL MENTIONED 19V120000 FROM KIA. *TR

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