NHTSA Complaint #11323350 — 2019 INFINITI QX50

WHILE DRIVING, THE VEHICLE WILL DECLINE IN ACCELERATION AND YOU CAN NOT INCREASE ACCELERATION. WHEN TURNING THE VEHICLE OFF, THE CAR WILL PROCEED AT A SLOW PACE. INFINITI DEALER TOLD ME THAT I NEEDED TO LET THE CAR WARM UP FOR 30 MINUTES. THE ENGINE MAKES NOISE AS IF THE VEHICLE IS IN NEUTRAL. AT TIMES, ONCE TAKING YOUR FOOT OFF THE BRAKE PEDAL TO SWITCH THE GAS, THE CAR WILL TAKE OFF FROM UNDER YOUR FOOT. WHILE DRIVING, THE CAR WILL COME TO A COMPLETE HALT AS IF IT WAS APPROACHING A COLLISION. ALL EMERGENCY INDICATORS WILL GO OFF. THE CAR MUST BE TURNED OFF TO RETURN TO DRIVING. VEHICLE HAS BEEN SERVICED BY INFINITI, WHERE DIAGNOSTICS ARE RAN BUT DOES NOT REGISTER AN ISSUE. LAST SERVICING, THE SERVICE MAN TOLD ME TO JUST CALL CONSUMER AFFAIRS, BUT CONSUMER AFFAIRS ASKED FOR A CLAIM NUMBER WHICH I DID NOT HAVE. ON APRIL 28TH, THE VEHICLE WAS MAKING A LEFT TURN AND FLIPPED UPSIDE DOWN TO THE RIGHT. NOTHING WAS HIT FOR THE CAUSE OF THIS ACCIDENT. ALL AIRBAG DEPLOYED BUT THE STEERING WHEEL AND REAR AIRBAG. STEERING WHEEL WAS LOCKED TO THE LEFT AND COULD NOT BE MOVED. VEHICLE WAS DECLARED TOTALED. DUE TO COVID-19, THE VEHICLE HAS BEEN DRIVEN FOUR TIMES SINCE NY DECLARED A SHELTER-IN.*DT*JB*DT *TR*JB