NHTSA Complaint #11323192 — 2019 AUDI Q7

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11323192
Vehicle	2019 AUDI Q7
Component	STEERING
Date of Incident	August 1, 2019
Date Filed	May 4, 2020
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

FROM TIME TO TIME, AFTER THE AUTO ENGINE SHUTOFF ENGAGES, WHEN I RELEASE THE BRAKE AND THE ENGINE RESTARTS, POWER STEERING ISN'T AVAILABLE FOR ROUGHLY 5 SECONDS (THE CAR IS UN-STEERABLE). THIS HAPPENS WHEN THE CAR IS AT A COMPLETE STOP, AND I'M ATTEMPTING TO START MOVING AGAIN. I'VE LEARNED TO PUT THE CAR INTO "SPORT MODE" SO I DON'T RISK MY LIFE AND MY FAMILIES LIVES. THE DEALERSHIP CLAIMS THERE IS NOTHING WRONG WITH THE VEHICLE. :(

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